tak11 Privacy Policy

Who We Are

tak11 operates the online casino and sports betting platform accessible at tak11.io (the "Platform"). For the purposes of this Privacy Policy, tak11 acts as the data controller in respect of the personal data of all registered players and visitors to the Platform.

tak11 is committed to handling personal data responsibly, transparently, and in accordance with applicable data protection principles. This Privacy Policy sets out in full detail what personal information tak11 collects, the purposes for which it is processed, the parties with whom it may be shared, the period for which it is retained, and the rights available to data subjects.

If you have any questions about this Privacy Policy or about tak11's data practices, you may contact us at any time via email at [email protected] or through the 24/7 live chat available on every page of the Platform.

Personal Data We Collect

tak11 collects personal data through a variety of channels including direct account registration, use of Platform features, payment transactions, and automated technical means. The categories of personal data collected are described below.

2.1 Registration Data

When you create a tak11 account, we collect your full legal name, date of birth, residential address in Bangladesh (including division, district, and upazila where provided), email address, and the mobile number linked to your chosen payment method such as bKash or Nagad.

2.2 Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) process, tak11 may collect copies of government-issued identity documents (National ID Card, passport, or driving licence), proof of residential address (utility bill or bank statement), and proof of payment method ownership. These documents contain data such as your photograph, national ID number, and address details.

2.3 Financial Transaction Data

tak11 records details of all deposit and withdrawal transactions on the Platform, including transaction amounts in Bangladeshi Taka (৳), timestamps, payment method identifiers (e.g., the registered mobile number associated with your bKash or Nagad account), and transaction reference numbers. tak11 does not store full payment card numbers; card payments are processed through PCI-DSS-compliant third-party payment processors.

2.4 Gaming Activity Data

tak11 records your betting and gaming history on the Platform, including games played, bet amounts, outcomes, bonus usage, session durations, and wagering totals. This data is used for account management, dispute resolution, responsible gaming monitoring, and fraud prevention.

2.5 Technical and Device Data

When you access the Platform, tak11 automatically collects certain technical data including your IP address, browser type and version, operating system, device type, screen resolution, language settings, referring URL, and pages visited within the Platform. This data is collected via server logs and cookies.

2.6 Communications Data

If you contact tak11 support via email or live chat, we retain records of those communications including the content of your messages, timestamps, and any account information you provide during the conversation. This data is used to resolve your enquiry and improve our support service.

How We Use Your Personal Data

tak11 uses the personal data we collect for the following specific purposes:

• Account Management: To create, maintain, and manage your tak11 player account, including processing deposits and withdrawals, applying bonuses, and providing access to all Platform features.
• Identity Verification: To verify your identity and age (21+) in accordance with our KYC process, and to prevent duplicate accounts, underage gambling, and identity fraud.
• Payment Processing: To process deposit and withdrawal transactions via bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, and City Bank, and to reconcile transaction records.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, money laundering, and other prohibited conduct as defined in the tak11 Terms & Conditions.
• Responsible Gaming: To monitor gaming activity for signs of problem gambling behaviour, to administer self-exclusion and cooling-off requests, and to enforce deposit limits set by players.
• Customer Support: To respond to account enquiries, resolve disputes, and provide 24/7 English-language support via live chat and email.
• Platform Improvement: To analyse aggregated, anonymised usage data to improve the performance, usability, and content of the tak11 Platform.
• Promotional Communications: Where you have opted in, to send you information about tak11 promotions, seasonal bonuses (e.g., Eid, Pohela Boishakh, BPL season offers), and platform updates. You may opt out of marketing communications at any time by contacting [email protected].
• Legal Compliance: To comply with applicable law, respond to lawful requests from regulatory authorities or law enforcement, and enforce our Terms & Conditions.

Legal Basis for Processing

tak11 processes your personal data on the following legal bases:

• Contractual Necessity: Processing your registration data, KYC documents, and financial transaction data is necessary to perform the contract between tak11 and you (i.e., to operate your player account and deliver the gaming service).
• Legitimate Interests: Processing technical and device data for fraud prevention, security monitoring, and Platform analytics is carried out on the basis of tak11's legitimate interest in maintaining a safe, secure, and reliable service for all players.
• Legal Obligation: Processing data to fulfil KYC and anti-money-laundering obligations is carried out on the basis of compliance with applicable legal requirements.
• Consent: Processing your data to send promotional marketing communications is carried out on the basis of your explicit consent, which you may withdraw at any time without affecting the lawfulness of processing carried out prior to withdrawal.

Data Sharing & Third Parties

tak11 does not sell your personal data. tak11 shares personal data with third parties only in the limited circumstances described below, and only to the extent strictly necessary for the specified purpose.

• Payment Processors: tak11 shares transaction data with the payment service providers necessary to process your deposits and withdrawals (bKash, Nagad, Rocket, Upay, and card processing partners). These providers act as independent data controllers in respect of the data they process under their own terms and privacy policies.
• Game Studio Providers: To deliver casino games, tak11 connects to game servers operated by licensed third-party studios (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi). These studios receive limited technical data (session tokens, bet amounts, game outcomes) necessary to operate game rounds. They do not receive your full personal profile.
• Identity Verification Services: KYC documents may be processed by a third-party identity verification service to authenticate their validity. Such providers are bound by strict data processing agreements.
• Legal and Regulatory Authorities: tak11 will disclose personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by applicable law, valid legal process, or to protect the rights, property, or safety of tak11, its players, or the public.
• Fraud Prevention Networks: tak11 may share limited fraud-signal data with industry fraud prevention networks to protect against account takeover, payment fraud, and bonus abuse across the industry.

All third parties with whom tak11 shares personal data are required to maintain appropriate technical and organisational security measures and are prohibited from using your data for any purpose beyond the specific service they provide to tak11.

Cookies & Tracking Technologies

tak11 uses cookies and similar tracking technologies on the Platform to ensure proper functionality, improve user experience, and maintain session security. The categories of cookies used are:

• Strictly Necessary Cookies: These cookies are essential for the Platform to function. They maintain your logged-in session, remember your account preferences, and ensure the secure transmission of data. These cookies cannot be disabled without impairing Platform functionality.
• Performance Cookies: These cookies collect anonymised data about how visitors use the Platform (pages visited, time spent, error messages encountered). The data is used solely to improve Platform performance and is not linked to individual player identities.
• Functional Cookies: These cookies remember choices you make on the Platform, such as your preferred language or display settings, to provide a more personalised experience on return visits.

tak11 does not use third-party advertising cookies or behavioural profiling cookies. You may manage cookie preferences through your browser settings, though disabling strictly necessary cookies will affect your ability to use certain Platform features.

Data Retention Periods

tak11 retains personal data for as long as is necessary to fulfil the purpose for which it was collected, or for as long as required by applicable law. The following retention schedule applies:

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Anonymised, aggregated data may be retained indefinitely for statistical and analytical purposes, as it no longer constitutes personal data.

Data Security

tak11 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS Encryption: All data in transit between your device and tak11 servers is encrypted using SSL/TLS protocols. The Platform operates exclusively over HTTPS.
• Access Controls: Access to personal data held on tak11 systems is restricted on a strict need-to-know basis. Staff with access to player data are subject to confidentiality obligations and regular security training.
• Secure Storage: Personal data and KYC documents are stored on encrypted servers. Payment card data is handled exclusively by PCI-DSS-certified processors; tak11 does not store raw card numbers on its own servers.
• Intrusion Detection: tak11's infrastructure is monitored continuously for unusual access patterns, potential intrusions, and security anomalies. Suspected security incidents are investigated promptly.
• Incident Response: In the event of a data breach that poses a risk to players, tak11 will notify affected players without undue delay and take all reasonable steps to contain and remediate the incident.

While tak11 takes data security seriously, no system is completely immune to risk. Players are reminded to use strong, unique passwords for their tak11 accounts and to contact [email protected] immediately if they suspect unauthorised access.

Your Data Rights

As a data subject, you hold the following rights in respect of your personal data processed by tak11. To exercise any of these rights, contact [email protected] with the subject line "Data Rights Request". tak11 will respond within a reasonable period, typically within 30 days of receiving your request.

• Right of Access: You have the right to request a copy of the personal data tak11 holds about you, along with information about how it is processed.
• Right to Rectification: If any personal data tak11 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.
• Right to Erasure: You may request that tak11 delete your personal data where it is no longer necessary for the purpose it was collected, where you have withdrawn consent, or where you object to processing and there is no overriding legitimate ground. This right is subject to tak11's legal obligations to retain certain data (e.g., KYC records and financial transaction data for the periods specified in Section 7).
• Right to Restriction: You may request that tak11 temporarily restrict the processing of your data, for example while the accuracy of data is being verified following a rectification request.
• Right to Object: You have the right to object to processing of your personal data carried out on the basis of tak11's legitimate interests. tak11 will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where tak11 processes your data on the basis of consent (e.g., for marketing communications), you may withdraw that consent at any time by contacting [email protected]. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

tak11 will not charge a fee for handling data rights requests unless a request is manifestly unfounded or excessive, in which case a reasonable administrative fee may apply. tak11 reserves the right to request satisfactory proof of identity before actioning a data rights request.

Children & Minors

The tak11 Platform is strictly for adults aged 21 years and above. tak11 does not knowingly collect personal data from any person under the age of 21. Any account found to have been created by a person under 21 will be immediately closed and all data associated with that account will be deleted in accordance with tak11's data retention policy, subject to any legal obligation to retain evidence of the breach.

If you believe that a person under the age of 21 has registered with tak11 or has accessed the Platform, please notify us immediately at [email protected]. tak11 takes all reports of underage gambling seriously and will investigate and act on every credible report.

Parents and guardians are encouraged to use parental control tools and internet filtering software to prevent minors from accessing online gambling platforms.

International Data Transfers

tak11 is operated for players based in Bangladesh and its primary data processing infrastructure is designed to serve that market. In some circumstances, personal data may be transferred to or processed by systems located outside Bangladesh — for example, where third-party game studio servers or identity verification services operate internationally.

Where such transfers occur, tak11 takes reasonable steps to ensure that your personal data receives an adequate level of protection consistent with the standards described in this Privacy Policy. This may include entering into data processing agreements with the relevant third parties that impose obligations equivalent to those applicable to tak11 itself.

tak11 does not transfer personal data to jurisdictions that lack adequate data protection frameworks without taking appropriate safeguards. Where you have concerns about international transfers of your data, contact [email protected].

Third-Party Links

The tak11 Platform may contain references to third-party payment services (such as bKash and Nagad) and game studio providers. These entities operate their own platforms and their own privacy policies. tak11 is not responsible for the privacy practices of any third party, and this Privacy Policy applies solely to data processed by tak11 in connection with the tak11 Platform.

Players are encouraged to review the privacy policies of any third-party services they interact with in connection with their tak11 account, including their mobile financial service provider.

Updates to This Privacy Policy

tak11 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or Platform functionality. Where changes are material, tak11 will notify registered players by email to the address on their account, or by prominent notice on the Platform, before the updated policy takes effect.

The "Last Updated" date at the top of this policy and in the sidebar table of contents reflects when the most recent revision was made. Players are encouraged to review this Privacy Policy periodically. Continued use of the tak11 Platform following notification of a material update constitutes acceptance of the revised Privacy Policy.

If you do not agree to a revised Privacy Policy, you must cease using the Platform and may request account closure by contacting [email protected] before the revised policy's effective date.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way tak11 handles your personal data, please contact us using the details below:

• Email: [email protected] (plain text — not a clickable link)
• Subject Line for Data Rights Requests: "Data Rights Request"
• Subject Line for Privacy Enquiries: "Privacy Policy Enquiry"
• Live Chat: Available on every page of the tak11 Platform, 24 hours a day, 7 days a week, in English.
• Response Time: tak11 aims to respond to all privacy-related email enquiries within 5 business days.

tak11 is committed to resolving all privacy concerns promptly and transparently. If you remain dissatisfied after contacting tak11, you retain any rights available to you under applicable consumer protection and data protection law.